FAQ's
FAQs
How Can We Help You?
Below you’ll find answers to the questions we get asked the most about vehicle camera monitor systems.
What chips do you use for your backup camera products?
We use chips from well-known and reputable manufacturers such as Sony, Sharp, and Aptina in our backup camera products. These manufacturers are known for their high-quality sensors and processors, which help to ensure that our cameras and displays provide clear, accurate, and reliable performance. If you have any further questions or would like more information about our products, please don’t hesitate to contact us.
What display drivers do you use for your car monitor?
We use a variety of display drivers in our car monitors, including drivers from leading manufacturers such as M-Star, Novatek, Himax, and Rockchip. These display drivers are known for their high-quality performance and reliability, and help to ensure that our car monitors provide clear and accurate image display. If you have any further questions or would like more information about our products, please don’t hesitate to contact us.
What is the IP rating for your backup cameras products?
The IP rating for our backup camera products varies depending on the specific model. However, most of our backup cameras are rated at least IP69, which means they are completely dust-tight and can withstand immersion in water up to 1 meter deep for 30 minutes. Some of our higher-end models may have an even higher IP rating, providing even greater protection against water and dust. If you have any further questions or would like more information about the IP rating of our backup camera products, please don’t hesitate to contact us.
What certifications do you have for your vehicle camera monitor system products?
Our vehicle camera monitor system products are certified by a number of organizations, depending on the specific product and market. Some of the certifications we have obtained include:
- CE: This is a certification indicating that our products comply with European Union safety, health, and environmental standards.
- FCC: This is a certification indicating that our products comply with Federal Communications Commission standards in the United States.
- RoHS: This is a certification indicating that our products comply with European Union restrictions on the use of certain hazardous substances.
- E-mark: This is a certification indicating that our products comply with United Nations Economic Commission for Europe regulations related to vehicle safety.
We are committed to ensuring that our products meet or exceed all relevant safety and quality standards, and we are constantly working to maintain and improve our certifications in order to provide the best possible products and service to our customers. If you have any further questions or would like more information about the certifications of our vehicle camera monitor system products, please don’t hesitate to contact us.
Can you produce custom camera and monitor on request?
Yes, we can produce custom vehicle cameras and monitor products upon request. We have a team of experienced engineers and designers who can work with you to develop a customized solution that meets your specific needs and requirements. Whether you need a specialized camera for a particular application or a customized monitor with unique features and specifications, we can help. We are committed to providing our customers with the highest level of service and support, and we pride ourselves on our ability to deliver customized solutions that meet the most demanding requirements. If you have any further questions or would like more information about our custom camera and monitor products, please don’t hesitate to contact us.
What is your minimum order quantity?
Our minimum order quantity (MOQ) for camera and monitor products varies depending on the specific product and configuration. Generally speaking, our MOQ is 50-100 units per order. However, we understand that different customers have different needs and requirements, and we are always willing to work with our customers to find a solution that meets their specific needs. If you have a specific order quantity in mind, please don’t hesitate to contact us and we will do our best to accommodate your request.
Can I get a sample before place the order?
Yes, we can provide samples of our camera and monitor products for qualified customers. We understand that many customers want to evaluate our products before placing a large order, and we are happy to provide samples to help you make an informed decision. Please note that samples may be subject to a fee, and that the availability of samples may vary depending on the specific product and configuration. If you are interested in obtaining a sample of one of our products, please contact us and we will be happy to discuss your needs and provide you with more information about our sample policy.
What is the turnaround time on my order?
The turnaround time for your order will depend on a number of factors, including the specific product and configuration, the quantity of units ordered, and any customizations or modifications required. Once we receive your order, we will work to provide you with an estimated delivery date based on these factors. Generally speaking, our lead time is around 2-4 weeks from the time of order placement, but this may vary depending on the complexity of the order. We pride ourselves on our ability to deliver high-quality products in a timely manner, and we will work closely with you to ensure that your order is completed and delivered as quickly as possible. If you have any specific questions about turnaround times or delivery schedules, please don’t hesitate to contact us and we will be happy to assist you.
What is your warranty for you camera and monitor?
We offer a warranty on all of our camera and monitor products. The specific warranty terms and duration may vary depending on the product, but generally, our warranty period is two years from the date of purchase. During this period, we will repair or replace any defective products free of charge. Our warranty covers defects in materials and workmanship but does not cover damage caused by misuse, abuse, or normal wear and tear. If you have any issues with your camera or monitor product, please contact us and we will be happy to assist you with your warranty claim.
Do you have discount for electrician, contractor or other trade?
Yes, we do offer discounts for electricians, contractors, and other trade professionals who are interested in purchasing our camera and monitor products. We understand that trade professionals often purchase our products in large quantities and on a regular basis, and we are happy to work with you to provide competitive pricing and discounts that meet your needs. To learn more about our trade discounts and pricing policies, please contact us and provide us with information about your business and purchasing requirements. We will be happy to discuss your needs and provide you with more information about the discounts and pricing options that are available to you.
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